Underrated Friday: Computer stuff

In my line of work, I get to talk to a LOT of people. And most of them are self-admitted computer dummies. So my Underrated topic for today is Basic Kindergarten-style Computer Knowledge.

It's really frustrating when you ask someone to right-click and they left click. How can these people get away with owning a computer, but not knowing even the most basic knowledge? Knowledge like the difference between left and right mouse buttons. Like knowing that the Enter key is ON THE KEYBOARD.

Is it too much to ask that these people take some type of computers for dummies class? They really need to know that Yes, they can turn on the computer while they are on the phone!! "My computer's slow cuz I got dialup" That has nothing to do with it!!!!!!!

The other underrated computer item is (and I never thought I'd say this) the Macintosh OS. I would say there is a very small percentage of Mac calls that require troubleshooting. I might actually convert...